YOUR QUESTIONS

Here you will find some of our most frequently asked questions and their answers. If you can't find the answer to your question then contact us by sending an email to: santa@aLetterFromSanta.com.au. We will answer your question personally and if it is an unusual one you may just find it here next time you visit.

Q: Will my name be on the letter as the sender?
Q: Will children in the same family all get the same letter?
Q: When is the best time to order my letter?
Q: When will my letter arrive?
Q: What if my letter does not arrive before Christmas?
Q: Can I send my letter anywhere in the world?
Q: What is the latest day you can accept orders?
Q: What forms of payment do you accept?
Q: Is your online payment system secure?

Q: Will my name be on the letter as the sender?
A: All letters come from Santa; the purchaser is not mentioned on the letter or envelope. The personalised letter will be sent in a separate envelope which will either be addressed to you (the person ordering it) or the person you would like to present the letter to the child..

Q: Will children in the same family all get the same letter?
A: We have 4 letters with several different messages so that children in the same family will not get the same message from Santa.

Q: When is the best time to order my letter?
A: Now! Christmas is the busiest time for Australia Post. The sooner we receive your order the earlier we can prepare your letter and get it ready to send of when the time is right.

Q: When will my letter arrive?
A: Orders placed prior to November 30 will be sent in early December and should arrive by mid-December. All letters ordered after November 30 will be sent on a weekly basis and will still get to you before Christmas.

Q: What if my letter does not arrive before Christmas?
A: In the unlikely event that your letter gets lost in the mail or arrives late, we offer a full money back guarantee.

Q: Can I send my letter anywhere in the world?
A: Yes, and it doesn't cost any extra.

Q: What is the latest day you can accept orders?
A: To be safe, the latest date we could process your order is December 15th.

Q: What forms of payment do you accept?
A: We can only accept payments online through PayPal and therefore cannot accept cheques.

Q: Is your online payment system secure?
A: Yes - it is. If you need further information please see our Terms and Conditions.